Your flight. Your pet. An expert by your side.

No. This service is for owners arranging their own flights and travelling with their pets. We can discuss the itinerary as it affects documentation, but we do not sell or manage the passenger ticket.

No. A veterinarian examines the pet and issues the veterinary certificate. USDA endorses certificates when endorsement is required. Our role is consultation, planning, record review and agreed coordination.

Yes. We are your advocates and work with your veterinary team on the requirements, timing and paperwork. Effective communication also requires cooperation from your veterinarian, hospital and front desk, including permission to discuss your pet’s records. We cannot require a practice to respond or accept our involvement, and your veterinarian retains responsibility for clinical decisions and issuing the certificate.

It covers one defined journey for the pet or pets named in the quotation until travel, cancellation or 12 months from the date work begins, whichever occurs first. A different destination, a change to manifest cargo, additional pets or work beyond 12 months requires a new written scope and fee.

Minor date changes do not automatically create a new charge, but additional fees may apply when a change requires us to redo a health certificate or perform substantial additional work. Client changes to the destination require a new scope and fee. USDA returns for action and veterinary corrections are reviewed case by case. We will explain any additional professional charge before beginning the extra work.

Email is the primary channel and gives everyone a reliable written record. You may call as reasonably needed during 9:00 a.m.–5:00 p.m. Pacific Time, subject to availability, although we may ask you to place the details in an email. If we know about a veterinary appointment in advance, we will arrange to be reachable during that appointment even when it falls outside normal Pacific business hours.

Yes. You are welcome to email a specific question without engaging the consultation service. We cannot promise an individual response, but we may reply when time permits. If the information suggests a serious problem or that the journey needs professional attention, we may let you know and invite you to request the full service.

We still need to review the complete record, confirm that earlier work is usable and place it correctly within the remaining timeline. The responsibility and review work do not disappear merely because part of the process has already been attempted.

The professional fee becomes chargeable when you authorize us to begin and the consultation is opened. It is not an hourly retainer and is not refunded merely because you later abandon a journey that remains feasible. Any refund for genuinely unperformed services, and the treatment of third-party payments, will be governed by the written engagement terms.

Your case can transition directly to Transcontinental Pet Movers’ full manifest-cargo flight-booking service. That service already includes consultation and document guidance, so your existing work carries forward and you do not pay for consultation twice. Any consultation fee paid for the same journey is credited toward the full-service quotation. You pay the same total you would have paid if you had selected the full service from the beginning.

No. The professional consultation fee does not include examinations, vaccinations, testing, treatments, permits, USDA endorsement, courier charges or airline fees.